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Work Ethics and Practices

Information And Communication Technology Technician · Level 5  ·  6 Chapters

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Chapters

1
Apply self-management skills
12 topics
No Notes Yet
2
Promote ethical practices and values
6 topics
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3
Promote teamwork
14 topics
No Notes Yet
4
Maintain professional and personal development
10 topics
No Notes Yet
5
Apply problem-solving skills
5 topics
No Notes Yet
6
Promote customer care.
6 topics
No Notes Yet
What Work Ethics and Practices covers: 53 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenge
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress.
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote ethical practices and values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Determination of team roles and objectives
  5. 3.5 Team parameters and relationships
  6. 3.6 Benefits of teamwork
  7. 3.7 Qualities of a team player
  8. 3.8 Leading a team
  9. 3.9 Team performance and evaluation
  10. 3.10 Conflicts and conflict resolution
  11. 3.11 Gender and diversity mainstreaming
  12. 3.12 Developing Healthy workplace relationships
  13. 3.13 Adaptability and flexibility
  14. 3.14 Coaching and mentoring skills

4. Maintain professional and personal development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply problem-solving skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote customer care.

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions Written to CDACC standard, with answers Test yourself Multiple-choice, one at a time Practise questions Quick recall — check you know the facts
3 more for this unit
Oral exam preparation What the assessor asks, and how to answer out loud Worked calculations Step-by-step maths with the common mistakes Quick cards Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator On site, what would you do? Workplace scenarios Real site situations — what would you do? Turn this into income Where this skill earns — what to charge, how to find clients

Other units in Module II