Departments › Business Management › Module II › Sales Activities

Sales Activities

Business Management · Level 6  ·  3 Chapters

Can I download Sales Activities notes as a PDF?

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Chapters

1
Carry out sales promotion
11 topics
No Notes Yet
2
Respond to customer queries
15 topics
No Notes Yet
3
Maintain sales records
12 topics
No Notes Yet
What Sales Activities covers: 14 main topics in 3 chapters

1. Carry out sales promotion

  1. 1.1 Promotional materials preparation
  2. 1.2 Free sample distribution
  3. 1.3 Personal selling

2. Respond to customer queries

  1. 2.1 Customer details
  2. 2.2 Types of Complaints
  3. 2.3 Recording customer complaints
  4. 2.4 Customer complaints feedback

3. Maintain sales records

  1. 3.1 classification of Sales records
  2. 3.2 Sales recording systems
  3. 3.3 Preparation of Sales records
  4. 3.4 Sales Records
  5. 3.5 Managing sales accounts
  6. 3.6 Sales reports
  7. 3.7 Customer Relationship Management (CRM)

Revise this unit

Exam-style questions Written to CDACC standard, with answers Test yourself Multiple-choice, one at a time Practise questions Quick recall — check you know the facts
3 more for this unit
Oral exam preparation What the assessor asks, and how to answer out loud Worked calculations Step-by-step maths with the common mistakes Quick cards Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator On site, what would you do? Workplace scenarios Real site situations — what would you do? Turn this into income Where this skill earns — what to charge, how to find clients

Other units in Module II