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Communication Skills

Food Technology · Level 6  ·  5 Chapters

Compiled by: Mary Jemutai

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

How a message travels from sender to listener, and what stops it on the way, is where Communication Skills in Food Technology Level 6 begins. Barriers, factors in choosing a channel, sources of information and the patterns of flow come first, followed by written communication tasks and the guidelines that govern them. Learners then practise inclusive non-verbal communication, using gestures, posture and dress to suit the setting, and set up, review and maintain oral communication pathways with sound questioning and listening. Group work closes the unit: facilitating the resolution of issues, organizing a group, drawing up action plans and resolving conflict inside a team.

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Careers after Communication Skills

Graduates who can explain, write up and negotiate are useful across the food chain, from processing to retail.

  • Bakeries and confectionery producers in Nakuru - you brief staff on tasks, choose between a notice, a call or a message, and write down what was agreed.
  • Fruit and vegetable processing units in Kakamega - you review how information passes between shifts and fix the points where it breaks down.
  • Public health and food inspection offices in county governments in Kisumu - you write clear findings and explain them calmly to the people being inspected.
  • Food sections of supermarkets in Eldoret - you handle customer questions and complaints with courtesy, listening before you answer.
  • Trainers and demonstrators at technical training institutes in Embu - you lead group discussions, ask questions that draw out learners and keep sessions fair by managing turns to speak.

Employers in each of these places value the person who can make a message land.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
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5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module I