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Communication Skills

Fashion Design · Level 6  ·  5 Chapters

Compiled by: Nancy Njuguna

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

Channels, written messages, body language, spoken exchanges and group discussion are all covered by Communication Skills in Fashion Design Level 6. You examine the principles of effective communication, sources of information, factors in selecting a channel and organizational policies. Written work focuses on the types of written communication and organization requirements. Non-verbal communication explores gestures and body posture, and how both can make communication inclusive. Oral work covers establishing and maintaining pathways, effective questioning and workplace etiquette. Group discussion covers rapport, facilitating the resolution of issues and developing action plans.

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Careers after Communication Skills

Fashion work involves many conversations in a day, and this unit teaches you to hold them clearly and respectfully.

  • Pattern room coordinators in Kimilili - brief pattern makers and machinists with clear written and spoken instructions.
  • Clothing store customer staff in Maua - handle questions and complaints politely through active listening and good etiquette.
  • Showroom assistants in Kabarnet - ask good questions and use inclusive non-verbal communication to understand what each customer wants.
  • Line supervisors in Iten - organise a team, take turns in meetings and resolve conflict between colleagues.
  • Independent designers in Njoro - choose the right channel for each message to clients and suppliers and keep your written guidelines up to date.
  • Alteration and repair shop owners in Lodwar - explain what can and cannot be done to a garment in plain words and keep customers informed of progress in writing.

Listening as carefully as you speak ties all of these together.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
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5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III