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Communication Skills

Agripreneurship · Level 6  ·  5 Chapters

Compiled by: Beatrice Atieno

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

Communication Skills for Agripreneurship Level 6 sharpens how you share information when you lead workers, deal with buyers and report to others. The unit covers the communication process, principles, channels, barriers and the patterns in which information flows within an organisation. It then deals with written communication, including its types, elements and organisational requirements, before turning to non-verbal skills such as body language, posture and dress code. Oral communication follows, with questioning techniques, workplace etiquette and active listening. Group discussion rounds off the unit: establishing rapport, turn-taking, conflict resolution techniques and building teamwork.

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Careers after Communication Skills

This unit prepares you to speak and write for an agri-enterprise, where clear messages affect output and sales. It suits supervisors, sales staff and owners alike.

  • Tea estates in Kericho - you run group discussions among work teams, apply turn-taking and conflict resolution techniques and agree action plans, as a salaried team leader.
  • Agricultural shows and exhibitions in Nairobi - you present products to visitors using oral skills, the workplace dress code and etiquette, and earn through wages or commission on sales.
  • Dairy farm offices in Nyeri - you write notices, letters and work instructions following the organisation's requirements for written communication, as an administrative assistant.
  • Produce trading on your own account in Kitui - you choose the right channel to reach buyers and overcome barriers to understanding, so your trade earns repeat orders.

The communication flows and organisational policies you study help you set how messages move between you, your workers and your buyers.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III