Tour and Travel Management · Level 6 · 7 Chapters
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Work through a flight request from inquiry to e-ticket in Flight Booking And Reservation, part of Tour and Travel Management Level 6. The unit starts with handling the customer inquiry, then researching options by comparing flights, setting price alerts and weighing alternative airports and layovers. You check availability on flight booking websites, with airlines and on the fare calendar, and prepare a flight quotation with costing and booking terms. Creating the booking and processing payment follow, including payment options, security and receipts. The unit ends with generating booking confirmations and e-tickets and keeping booking records and customer details secure.
Embarking on a career in flight booking and reservation opens doors to many vibrant corners of Kenya’s travel ecosystem. Whether you join a bustling travel agency in the capital, support corporate trips for a multinational in an industrial hub, or launch your own online booking service, the skills you master here become the engine that moves people, business, and adventure across the skies.
Your ability to blend precise information, courteous service, and smart problem-solving will make you an indispensable link between people and their journeys - turning every reservation into a stepping stone for your own successful future. Keep mastering these skills, and the sky will truly be the limit.