Health System Management

Community Health · Level 6  ·  5 Chapters

Compiled by: Joan Cherono

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What Health System Management covers

Health System Management in Community Health Level 6 introduces how health services are led and organised in Kenya. You start with the concepts and principles of leadership and management, including theories, functions and human resource management. Next come public relations and customer care, covering strategies, customer satisfaction and types of customers. The organization of health care services includes the Kenya health care delivery system, UHC and the levels of care. The building blocks outcome covers public finance, budgeting and health economics, and the final outcome covers group development, group dynamics and decision techniques.

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Careers after Health System Management

In this unit you’ll gain the tools that keep Kenya’s health system running smoothly - from the way leaders make decisions to how budgets are balanced and services reach patients. Those abilities open doors in many corners of the health sector, whether you join a public office, a private clinic, or launch your own health-service venture.

  • County health administration offices in Kisumu and Machakos - you classify leadership styles, apply management principles and draft SOP-based policies that guide hospitals, health centers and community programs, earning a salary as a health manager or senior officer.
  • Public-private partnership units that run referral hospitals in Nairobi’s CBD - you set public-relation strategies and design customer-care protocols that improve patient experience, attracting more clients and generating performance-based incentives.
  • Regional health financing departments in Eldoret and Nakuru - you manage health financing streams, prepare budgets and apply health-economics concepts to allocate funds for drugs, equipment and staff, receiving a professional wage and possible allowances for meeting financial targets.
  • Community health outreach projects in coastal fishing villages - you identify and organise customer-care services, ensuring that mobile clinics and health education sessions meet local needs, and you may earn project stipends or contract fees for each successful outreach cycle.
  • Health-policy think-tanks and research centres in Thika - you categorize health-system components and analyse the Kenyan health system, producing reports that inform national strategies and earning consultancy fees or research grants.
  • Health insurance scheme offices in Mombasa - you apply health-economics principles to design benefit packages, set premiums and monitor claims, receiving a salary plus performance bonuses tied to scheme sustainability.
  • Private medical groups and specialty clinics in Westlands and Karen - you use SOP-based budgeting and management skills to run clinic operations efficiently, increasing profitability and earning a share of the practice’s earnings.
  • NGO-run maternal-child health programmes in Rift Valley counties - you develop public-relation plans that mobilise community support and donor funding, earning project management contracts and building a reputation that can lead to larger funding opportunities.

Mastering these skills means you can step into any health-service setting, shape how care is delivered, and turn your expertise into a rewarding career that improves the wellbeing of Kenyans everywhere. Keep moving forward - you’re already on the path to becoming a health-system leader!

Chapters

What Health System Management covers: 30 main topics in 5 chapters

1. Apply the concepts and principles of leadership and management in healthcare services

  1. 1.1 Definition of terms
  2. 1.2 Theories of management
  3. 1.3 Functions of health system
  4. 1.4 Human resource management
  5. 1.5 Functions of management
  6. 1.7 Service delivery charters, relevant regulations in health service, Constitution of Kenya, Vision 2030, and related Sustainable Development Goals

2. Demonstrate the roles and functions of leadership and management in health care services

  1. 2.1 Public relations definitions
  2. 2.2 public relations principles
  3. 2.3 public relations strategies
  4. 2.4 public relations efficiency and effectiveness
  5. 2.5 Customer Care; Customer care definition, concepts, building client confidence, relationship;
  6. 2.6 Factors in customer satisfaction,
  7. 2.7 Measures of customer care,
  8. 2.8 Types of customers, Customer characteristics

3. Demonstrate understanding on the and Organization of health care services

  1. 3.1 Historical background of health care system
  2. 3.2 components of a health system
  3. 3.3 organization of the health care system,
  4. 3.4 Organizational charts and structures
  5. 3.5 Kenya health care delivery system, UHC
  6. 3.6 levels of health care services and functions of each

4. Demonstrate understanding of the six health systems building blocks

  1. 4.1 Definition of terms
  2. 4.2 Public finance
  3. 4.3 Budgeting; purpose, types, steps, constraints, advantages and disadvantages
  4. 4.4 Health economics; economic indices, healthcare financing

5. Demonstrate effective public relations skills

  1. 5.1 Definition, personalities,
  2. 5.2 purpose of group development,
  3. 5.3 Stages of group development by Bruce Tuckman, typical behaviors and leaders implications in each group
  4. 5.4 Group dynamics; types of groups, typical behaviors of members in a group, group properties
  5. 5.5 Roles, norms, status and size; Group decision techniques
  6. 5.6 Brainstorming, nominal group techniques, Delphi group techniques, devils advocacy, electronic meetings, fish bowling and interacting group

Revise this unit

3 more for this unit

Beyond the syllabus

Other units in Module V