Departments › Social Work › Module III › Work Ethics And Practices

Work Ethics And Practices

Social Work · Level 5  ·  6 Chapters

Compiled by: Mary Jemutai

Can I download Work Ethics And Practices notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

▣

What Work Ethics And Practices covers

Conduct in the field and in the office is something to practise, and Social Work Level 5 students do so in Work Ethics And Practices. Goals, assertiveness and time management sit beside emotional intelligence and stress in the self-management outcome. Ethical practice brings together integrity, patriotism and professionalism with core values, the codes of conduct of an employer and the policies of the industry. In teamwork, teams are built, conflicts resolved, diversity mainstreamed and members mentored. Professional development means career growth, assessing training needs and certification. Problem solving begins with causes and methods and ends with decisions and creative thinking. Customer care starts from client needs, then feedback, concerns and retention.

■

Careers after Work Ethics And Practices

Employers in social services look for people who stay calm, keep confidences and work well in teams.

  • Children's welfare programmes in Kitui - You show integrity, apply codes of conduct and cope with work stress when cases are difficult.
  • County gender and social services offices in Bomet - You work with colleagues from different backgrounds, mainstream gender and diversity and settle disagreements.
  • Youth support centres in Ruiru - You set goals, manage time and respond to the needs and feedback of clients.
  • Supervisor-in-training posts in Rongo - You assign duties, evaluate team performance and coach new staff.
  • Elder and disability support programmes in Njoro - You take accountability for your actions, observe punctuality and attendance, and handle customer concerns with patience.

Planning your training and career growth, covered in the unit, helps you move from one of these posts to the next, and the unit's problem solving outcome prepares you for hard cases.

Chapters

1
Apply self-management skills
12 topics
Open chapter →
2
Promote Ethical Practices and Values
6 topics
Open chapter →
3
Promote Teamwork
13 topics
Open chapter →
4
Maintain professional and personal development
10 topics
Open chapter →
5
Apply Problem solving skills
5 topics
Open chapter →
6
Promote Customer Care
6 topics
Open chapter →
What Work Ethics And Practices covers: 50 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission, and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenges
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote Teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Benefits of teamwork
  5. 3.5 Qualities of a team player Leading a team
  6. 3.6 Team performance and evaluation
  7. 3.7 Conflicts and conflict resolution
  8. 3.8 Gender and diversity mainstreaming
  9. 3.9 Developing Healthy workplace relationships
  10. 3.10 Adaptability and flexibility
  11. 3.11 Coaching and mentoring skills

4. Maintain professional and personal development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply Problem solving skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote Customer Care

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 238 Multiple-choice, one at a time Practise questions 118 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 57 What the assessor asks, and how to answer out loud Worked calculations 20 Step-by-step maths with the common mistakes Quick cards 1,188 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 61 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients

Other units in Module III