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Workplace Ethics And Practices

Library and Information Management · Level 6  ·  6 Chapters

Compiled by: Mary Adhiambo

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What Workplace Ethics And Practices covers

Workplace Ethics and Practices for Library and Information Management Level 6 starts with the self and moves outward to the team, the employer and the library user. The first outcome builds self-management: self-esteem and a positive self-image, a healthy lifestyle, assertiveness versus aggression, and monitoring your own performance targets. The second sets out integrity, patriotism, organizational codes of conduct and policies. In the third, learners work with team types, individual responsibilities, healthy workplace relationships and adaptability. The fourth plans personal and professional growth, the fifth teaches the problem-solving process and creative and critical thinking, and the sixth covers customer service qualities, outreach and retention.

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Careers after Workplace Ethics And Practices

Whether you work inside an institution or on your own, this unit gives you the habits employers in the information sector look for, from self-management to customer care.

  • University library service points in Nyeri - You apply customer service qualities, follow institutional policies, and use outreach programmes to bring new users in.
  • Records management offices in county governments - You observe integrity and codes of conduct while handling sensitive files and working with colleagues from different backgrounds.
  • Technical and vocational college resource centres - You lead small teams, evaluate team performance, and mentor attachment students.
  • Archive and documentation projects on contract - You manage priorities and commitments, solve problems with a set process, and meet agreed deadlines.
  • Independent library consultancy - You identify your own strengths and weaknesses, plan your professional growth, and hold to professional standards with clients.

Adaptability and on-the-job learning help you move between these settings as projects and posts change.

Chapters

1
Apply Self-Management Skills
12 topics
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2
Promote Ethical Practices and Values
6 topics
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3
Promote Teamwork
13 topics
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4
Maintain Professional and Personal Development
10 topics
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5
Apply Problem-Solving Skills
5 topics
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6
Promote Customer Care
6 topics
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What Workplace Ethics And Practices covers: 50 main topics in 6 chapters

1. Apply Self-Management Skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission, and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenges
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote Teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Benefits of teamwork
  5. 3.5 Qualities of a team player Leading a team
  6. 3.6 Team performance and evaluation
  7. 3.7 Conflicts and conflict resolution
  8. 3.8 Gender and diversity mainstreaming
  9. 3.9 Developing Healthy workplace relationships
  10. 3.10 Adaptability and flexibility
  11. 3.11 Coaching and mentoring skills

4. Maintain Professional and Personal Development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply Problem-Solving Skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote Customer Care

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 238 Multiple-choice, one at a time Practise questions 118 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 57 What the assessor asks, and how to answer out loud Worked calculations 20 Step-by-step maths with the common mistakes Quick cards 1,188 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 61 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients

Other units in Module II