Departments › Applied Biology › Module I › Communication Skills

Communication Skills

Applied Biology · Level 6  ·  5 Chapters

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What Communication Skills covers

In this unit, you will be able to communicate confidently and effectively in your workplace by mastering the right channels and techniques for every situation. You’ll learn to navigate written, oral, and non-verbal communication with skill and professionalism, ensuring clear, inclusive, and efficient interactions. By the end, you’ll be equipped to lead group discussions, solve communication challenges, and uphold your organization’s standards, making you an invaluable team member who helps ideas flow smoothly and work get done.

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Careers after Communication Skills

Effective communication skills are essential in every Kenyan workplace, from bustling jua kali workshops to corporate offices in Nairobi. Mastering these skills opens doors to diverse career paths and empowers you to contribute meaningfully, whether you're employed or running your own business.

  • In the jua kali sector, clear communication helps artisans coordinate tasks, negotiate with clients, and manage suppliers, boosting productivity and income.
  • At county government offices and projects, strong communication ensures smooth coordination among teams, proper reporting, and effective public engagement.
  • In industries like KenGen and KTDA, precise written and oral communication is vital for safety protocols, technical reporting, and stakeholder relations.
  • The matatu industry relies heavily on clear oral communication for managing routes, customer service, and conflict resolution.
  • In agribusiness and hospitality, effective communication enhances customer interactions, marketing, and teamwork, leading to better service delivery and increased earnings.
  • Skilled communicators can find employment as administrative officers, customer service agents, project coordinators, or even start their own consultancy or training services in communication skills.

By mastering communication skills, you position yourself as a valuable asset in any workplace, ready to lead, solve problems, and build strong professional relationships. Your ability to communicate well will not only help you succeed but also inspire those around you to achieve greater heights.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal communication skills
3 topics
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4
Apply oral communication skills
4 topics
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5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal communication skills

  1. 3.1 Utilise body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organisation techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 56 Written to CDACC standard, with answers Test yourself 161 Multiple-choice, one at a time Practise questions 123 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 39 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 793 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 36 Where this skill earns — what to charge, how to find clients

Other units in Module I