Communication Skills

Land Survey · Level 6  ·  5 Chapters

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What Communication Skills covers

Channels, writing, body language, speaking and listening, and group work are the five outcomes of Communication Skills in Land Survey Level 6. Communication channels are examined through the process of communication, effective principles, barriers and the flow of information, with sources of information and organizational policies. Written work covers the types of written communication, the elements of communication and what an organization requires. Non-verbal skills include gestures, posture and dress code. Oral skills cover pathways, questioning techniques, etiquette and active listening. Group communication brings rapport, issue resolution, action plans, group organization and turn-taking.

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Careers after Communication Skills

Communication skills are the backbone of every successful workplace in Kenya. Whether you are speaking, writing, or using non-verbal cues, your ability to connect and share information opens doors to countless opportunities. Mastering these skills means you can confidently navigate any professional environment, solve problems, and build lasting relationships.

  • Jua Kali Sector: Artisans and mechanics rely on clear communication to negotiate prices, explain technical issues to customers, and coordinate teamwork. Good communicators attract more clients and build trust, leading to repeat business.
  • County Works & Government Offices: Effective communication is essential for public officers, clerks, and project managers to report progress, write official memos, and address community needs. These skills are valued for promotions and leadership roles.
  • KenGen & Energy Sector: Engineers, technicians, and administrative staff use formal written and oral communication to document processes, report incidents, and collaborate on projects. Strong communicators stand out for job stability and advancement.
  • Matatu Industry: Drivers and conductors must communicate clearly with passengers and colleagues, resolve conflicts, and keep records. Those with strong skills can manage their own fleets or become route managers.
  • Agribusiness & KTDA: Farmers, factory managers, and marketers use written and oral communication to negotiate contracts, share technical information, and market products. Good communicators can start their own agribusinesses or lead cooperatives.
  • Construction Sites: Site supervisors, foremen, and workers need to communicate instructions, safety guidelines, and progress reports. Those who master these skills earn trust, leading to supervisory positions or successful contracting businesses.
  • Hospitality: Receptionists, chefs, and hotel managers use communication to welcome guests, resolve complaints, and coordinate staff. Excellent communicators rise to management or start their own hospitality ventures.

When you master communication skills, you become the bridge between ideas and action, opening doors to employment, entrepreneurship, and leadership. Your future is bright—let your voice, words, and actions take you there!

Chapters

What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective channels. communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication skills
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group communication skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

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Beyond the syllabus

Other units in Module II