Departments › Cosmetology › Module III › Communication Skills

Communication Skills

Cosmetology · Level 6  ·  5 Chapters

Compiled by: Elizabeth Mburu

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

Every salon message has a sender, a channel and a receiver, and Communication Skills in Cosmetology Level 6 starts there. The first outcome applies communication channels, including factors in choosing a channel, sources of information and organizational policies. Next come written skills, non-verbal skills such as gestures and dress code, and oral skills including questioning, etiquette and listening. Group discussion skills close the unit, with establishing rapport, facilitating resolution of issues, developing action plans, group organization and conflict resolution.

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Careers after Communication Skills

Good service in the beauty trade is built on conversation, and this unit gives you the communication range to work with clients and colleagues alike, from a single written message to a full team meeting.

  • Hair studios in Kisumu - you pick the right channel for each message and work around barriers to effective communication.
  • Beauty therapy clinics in Nyeri - you apply written communication that follows the organization's requirements for written communication.
  • Cosmetics shops in Kisii - you use gestures, posture and a suitable dress code to make clients feel welcome.
  • Home-based salons in Machakos - you rely on questioning techniques and active listening to learn exactly what a client wants.
  • Bridal make-up studios in Kakamega - you run group discussions, facilitate the resolution of issues and agree action plans with a team.

Keep the action plans and written messages you draft in class as samples of your work.

Chapters

1
Apply communication channels
8 topics
Open chapter →
2
Apply written communication skills
3 topics
Open chapter →
3
Apply non-verbal skills
3 topics
Open chapter →
4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III