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Communication Skills

Cosmetology · Level 5  ·  5 Chapters

Compiled by: Elizabeth Mburu

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

Work through channels, written, non-verbal, oral and group skills in Communication Skills, a Cosmetology Level 5 unit for salon and beauty work. Channels begin with the communication process, principles of effective communication, barriers, flow of communication and organizational policies. Written communication covers its types, elements and the organization's requirements. Non-verbal skills cover body language and gestures, body posture and the workplace dressing code. Oral communication covers pathways, effective questioning, workplace etiquette and active listening. Group discussion ends the unit with rapport, action plans, turn-taking, conflict resolution and team-work.

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Careers after Communication Skills

Clients judge a beauty business by how well its people talk, write and listen, so this unit makes you more useful across the whole service floor.

  • Beauty salons in Nairobi - you greet clients, choose a suitable channel, ask effective questions and listen actively to what a client wants done.
  • Spa front desks in Mombasa - you handle written messages and oral pathways in line with the organization's requirements for written communication.
  • Nail bars in Thika - body language, posture and the workplace dressing code shape how clients see the service before it starts.
  • Salon teams in Nakuru - you take part in group discussions, agree action plans and use turn-taking and conflict resolution techniques.
  • Mobile beauty services in Eldoret - working alone with clients, you build rapport and keep communication clear, which matters when you earn from repeat bookings.

The five outcomes of the unit map onto these settings one by one.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
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5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III