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Communication Skills

Fashion Design · Level 5  ·  5 Chapters

Compiled by: Dennis Munene

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What Communication Skills covers

Communication Skills in Fashion Design Level 5 teaches how to get a message across to clients, colleagues and suppliers in a tailoring workshop. It starts with the communication process, its principles, channels, barriers and the flow of information, then written communication and its elements. Non-verbal skills cover body language, gestures, posture and the workplace dressing code. Oral communication covers pathways, questioning techniques, etiquette and active listening. The final outcome is group discussion: building rapport, turn-taking, action plans, conflict resolution and teamwork.

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Careers after Communication Skills

Between a client's idea and a finished garment there is a lot of talking, writing and listening, and this unit trains all three.

  • Made-to-measure studios in Ngong - ask questions, listen closely and write the order down so the maker and the client read it the same way.
  • School uniform suppliers in Karatina - pick the channel that suits each buyer and keep a written record of what was agreed.
  • Occasion wear houses in Gilgil - use posture, gestures and the dress code to put clients at ease during fittings.
  • Sewing floor teams in Webuye - take turns in team talks, agree action plans and settle disagreements between machinists.
  • Dressmaking businesses of your own in Mumias - give helpers clear instructions and confirm prices and delivery dates with clients in writing.
  • Fabric buyers' assistants in Kimilili - write clear orders and follow them up by the right channel with suppliers.

In each of these places, clients and colleagues notice how carefully you listen.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
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5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III