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Communication Skills

Animal Production Technology · Level 6  ·  5 Chapters

Compiled by: Charles Mwangi

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What Communication Skills covers

Communication Skills for Animal Production Technology Level 6 trains you to apply the right channel, the right written form and the right spoken manner at work. Outcome one examines the communication process, factors in choosing a channel, patterns of communication flow and organisational policies. Outcome two concentrates on written communication and its elements, and outcome three on non-verbal skills including gestures and the workplace dressing code. Oral communication then covers pathways, questioning techniques, etiquette and active listening. Group discussion skills such as establishing rapport, developing action plans and conflict resolution finish the unit.

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Careers after Communication Skills

Communication Skills at Level 6 prepares you to explain, report and persuade in livestock work that involves many people. Written messages, spoken instructions and group discussions are part of every role below.

  • Dairy cooperatives in Nairobi - you choose a suitable communication channel, write notices to members and follow organisational policies.
  • Livestock markets in Garissa - you speak with traders using suitable questions, workplace etiquette and active listening.
  • Animal feed and drug distributors in Kisumu - you write orders and replies and keep their elements correct.
  • Community livestock projects in Isiolo - you establish rapport with herders, hold group discussions and resolve conflicts.
  • Self-employed animal health service providers in Bomet - you build trust through non-verbal skills and tidy presentation, and earn from repeat clients.

Learning the flow of communication in an organisation, with the factors for choosing a channel, also helps you move into supervisory roles where you pass instructions down and reports up.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III