Departments › Animal Production Technology › Module III › Communication Skills

Communication Skills

Animal Production Technology · Level 5  ·  5 Chapters

Compiled by: Bonface Omondi

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

Communication Skills at Animal Production Technology Level 5 builds the speaking, writing and teamwork habits needed to deal with farm staff, farmers and customers. It starts with the communication process, principles and channels, and the barriers that spoil a message. Written communication follows, with types of written messages and the elements and organisation requirements that make them acceptable at work. You then study non-verbal skills such as body language, posture and the workplace dressing code, and oral communication including questioning, workplace etiquette and active listening. The last outcome covers group discussion: rapport, action plans, turn-taking and conflict resolution.

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Careers after Communication Skills

Communication Skills at Level 5 opens doors in work where an animal production technician speaks to farmers, writes to suppliers and works in groups. Written, oral and non-verbal skills decide how clearly instructions are given and how well teams cooperate.

  • Livestock farms in Naivasha - you brief workers by speaking clearly, listen actively and write short reports to the farm owner.
  • Farmer training groups in Meru - you lead group discussions, use questioning techniques and keep action plans for the group.
  • Agro-dealer counters in Nanyuki - you greet customers with correct workplace etiquette and answer their questions, which helps you build repeat sales.
  • Veterinary and animal health clinics in Kitale - you explain instructions to animal owners using suitable body language and record what was agreed.
  • Self-employed farm advisory work in Webuye - you win clients through professional dressing, clear messages and good listening, and are paid per visit.

The unit also helps you resolve conflicts in a team, which every one of these workplaces needs.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III