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Communication Skills

Horticulture · Level 6  ·  5 Chapters

Compiled by: George Oyugi

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What Communication Skills covers

How a message travels between people on a farm, and where it gets lost, is the opening idea of Communication Skills in Horticulture Level 6. Learners evaluate channels and the challenges of effective communication, then turn to written communication, analysing and revising documents and recognising barriers. Non-verbal techniques and body language are demonstrated. In oral communication they review and maintain pathways, apply workplace etiquette, listen actively, start conversations with questions and deliver a public speaking presentation. Group work covers communication strategies, team work, turn-taking and delegation of roles and responsibilities.

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Careers after Communication Skills

Supervision, selling and training all depend on communication, and this unit prepares you for them through written, non-verbal, oral and group communication practice.

  • Greenhouse crew leaders in Machakos - you brief the crew, delegate roles and check that instructions were understood.
  • Buyer liaison roles at fruit exporters in Voi - you write clearly, speak with courtesy and settle misunderstandings calmly.
  • Extension and advisory roles in county agriculture offices in Nakuru - you present to farmers, listen to their concerns and use questions to understand their problems.
  • Nursery attendants in Kapsabet - you review how information moves between shifts and keep the pathways working.
  • Owners of small flower and vegetable businesses in Kitale - you negotiate with suppliers and customers and lead a small team.

Each of these settings values people who can speak, write and listen well, and who can read a group and keep it working together.

Chapters

1
Apply communication channels
16 topics
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2
Apply written communication skills
20 topics
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3
Apply non-verbal skills
16 topics
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4
Apply oral communication skills
47 topics
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5
Apply group discussion skills
45 topics
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What Communication Skills covers: 28 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Channels
  2. 1.2 Challenges of effective communication
  3. 1.3 Evaluation of Communication channels at workplace
  4. 1.4 Draw communication process, discuss and present its elements of communication

2. Apply written communication skills

  1. 2.1 Written communication
  2. 2.2 Written communication needs
  3. 2.3 Types of written communication
  4. 2.4 Barriers of written communication
  5. 2.5 Analysis, evaluation, and revising of written communication

3. Apply non-verbal skills

  1. 3.1 Non-verbal communication
  2. 3.2 Non-verbal communication techniques
  3. 3.3 Demonstrate types of body language

4. Apply oral communication skills

  1. 4.1 Oral communication
  2. 4.2 Types of oral communication in an organization
  3. 4.3 Communication pathways
  4. 4.4 Ways of reviewing oral communication pathways
  5. 4.5 Maintenance of oral communication pathways
  6. 4.6 Workplace etiquette
  7. 4.7 Active listening
  8. 4.8 Practice how etiquette is applied at the workplace
  9. 4.9 Initiate a conversation using the question-answer method
  10. 4.10 Prepare and deliver a presentation on public speaking

5. Apply group discussion skills

  1. 5.1 Group communication strategies
  2. 5.2 Effective questioning, listening and non-verbal communication techniques
  3. 5.3 Challenges of group communication
  4. 5.4 Team work
  5. 5.5 In pairs practice turn-taking in a speech
  6. 5.6 Delegate roles and responsibilities in a group

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 155 Multiple-choice, one at a time Practise questions 131 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 39 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 782 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III