Departments › Horticulture › Module III › Communication Skills

Communication Skills

Horticulture · Level 5  ·  5 Chapters

Compiled by: David Sang

Can I download Communication Skills notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

▣

What Communication Skills covers

Horticulture Level 5 learners use Communication Skills to give instructions in the field, deal with buyers and work with a team. The unit begins with communication channels, the challenges of effective communication, evaluating channels at the workplace and drawing the communication process. Written communication covers needs, types, barriers, and analysing and revising what is written. Non-verbal communication brings techniques and a demonstration of body language. Oral communication covers types in an organization, pathways, etiquette, active listening and a conversation using questions and answers. Group communication ends the unit, with strategies, challenges, team work, turn-taking and delegating roles.

■

Careers after Communication Skills

Horticulture work depends on clear instructions in the field and clear dealings with buyers, and this unit prepares you for both through channels, written, non-verbal and oral skills and group work.

  • Farm workers and gang leaders on horticultural estates in Kericho - you give and receive instructions in speech, listen actively and delegate roles to a group.
  • Sales staff at fruit and flower markets in Mombasa - questions and answers help you understand a buyer, and courteous etiquette keeps customers returning.
  • Farmer training and demonstration roles in Bungoma - you present to a group, use body language that supports your message and answer questions.
  • Members and officials of farmer cooperatives in Nanyuki - turn-taking, team work and group strategies keep meetings productive.
  • Self-employed fruit growers in Kisumu - you handle buyers, workers and suppliers in writing and in speech.

The same channels and oral, written and group skills apply in each of these jobs, whether you work on an estate, in a market or on your own land.

Chapters

1
Apply communication channels
16 topics
Open chapter →
2
Apply written communication skills
20 topics
Open chapter →
3
Apply non-verbal skills
16 topics
Open chapter →
4
Apply oral communication skills
47 topics
Open chapter →
5
Apply group discussion skills
45 topics
Open chapter →
What Communication Skills covers: 28 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Channels
  2. 1.2 Challenges of effective communication
  3. 1.3 Evaluation of Communication channels at workplace
  4. 1.4 Draw communication process, discuss and present its elements of communication

2. Apply written communication skills

  1. 2.1 Written communication
  2. 2.2 Written communication needs
  3. 2.3 Types of written communication
  4. 2.4 Barriers of written communication
  5. 2.5 Analysis, evaluation, and revising of written communication

3. Apply non-verbal skills

  1. 3.1 Non-verbal communication
  2. 3.2 Non-verbal communication techniques
  3. 3.3 Demonstrate types of body language

4. Apply oral communication skills

  1. 4.1 Oral communication
  2. 4.2 Types of oral communication in an organization
  3. 4.3 Communication pathways
  4. 4.4 Ways of reviewing oral communication pathways
  5. 4.5 Maintenance of oral communication pathways
  6. 4.6 Workplace etiquette
  7. 4.7 Active listening
  8. 4.8 Practice how etiquette is applied at the workplace
  9. 4.9 Initiate a conversation using the question-answer method
  10. 4.10 Prepare and deliver a presentation on public speaking

5. Apply group discussion skills

  1. 5.1 Group communication strategies
  2. 5.2 Effective questioning, listening and non-verbal communication techniques
  3. 5.3 Challenges of group communication
  4. 5.4 Team work
  5. 5.5 In pairs practice turn-taking in a speech
  6. 5.6 Delegate roles and responsibilities in a group

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 155 Multiple-choice, one at a time Practise questions 131 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 39 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 782 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III