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Communication Skills

Tour Guiding · Level 5  ·  5 Chapters

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

A tour guide speaks all day, so Communication Skills in Tour Guiding Level 5 builds the habits that visitors notice first. The first outcome is about channels: how a message travels, what makes it effective and what gets in its way, along with the flow of information and organisational policies. Written messages come next: their types, their elements and what an organisation requires. The non-verbal outcome deals with gestures, body posture and what to wear at work. The oral outcome looks at pathways, how to question well, etiquette and active listening. Group discussion work opens with establishing rapport.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 19 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective Questioning Techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 160 Multiple-choice, one at a time Practise questions 86 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 40 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 803 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 42 Real site situations — what would you do? Turn this into income 36 Where this skill earns — what to charge, how to find clients

Other units in Module III