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Digital Literacy

Tour and Travel Operations · Level 5  ·  7 Chapters

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What Digital Literacy covers

Digital Literacy for Tour and Travel Operations Level 5 teaches the computer and internet skills needed to run a safari or tour office day to day. It starts with identifying computer hardware and software, turning devices on and off, using the mouse and keyboard, managing files, connecting to the internet and attaching external devices. Word processing and spreadsheets are practised on workplace tasks, and data and information work covers internet services, web searches, downloads and backups. Netiquette, email, copyright and licences and online collaboration tools lead into cybersecurity, data protection and Kenya's ICT laws. The final outcomes cover online jobs, with platforms, bidding and payment accounts, and job entry techniques such as the CV and interview.

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Careers after Digital Literacy

Tour operations run on documents, messages and bookings that move through computers, so digital skills help you in almost any starting role.

  • Safari company booking offices in Nairobi - you keep client lists and costings in spreadsheets, write itineraries in a word processor and send them by email with proper netiquette.
  • Ticketing and transfer desks in Mombasa - you search the web for schedules and fares, download documents, back up bookings and use online tools to share files with colleagues.
  • Remote administrative work for travel businesses - you take on online tasks, manage an account and profile, and collect payment through online payment accounts.
  • Junior roles at tour firms in Kisumu - you present a CV, a job application letter and a portfolio of evidence, and prepare for interviews.
  • Small tour operators you run yourself in Nyeri - you protect client details by following data protection and cybersecurity measures and respect copyright when you use photographs and text.

In each case you are using the same tools: the office suite, the internet and secure habits.

Chapters

1
Operate computer devices
26 topics
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2
Solve tasks using office suite
81 topics
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3
Manage data and information
29 topics
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4
Perform online communication and collaboration
26 topics
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5
Apply cybersecurity skills
21 topics
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6
Perform online jobs
14 topics
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7
Apply job entry techniques
31 topics
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What Digital Literacy covers: 76 main topics in 7 chapters

1. Operate computer devices

  1. 1.1 Meaning and Importance of Digital Literacy
  2. 1.2 Functions and Uses of Computers
  3. 1.3 Classification of computers
  4. 1.4 Components of a computer system
  5. 1.5 Computer Hardware
  6. 1.6 Classification of computer software
  7. 1.7 Operating system functions
  8. 1.8 Procedure for turning/off a computer
  9. 1.9 Mouse use techniques
  10. 1.10 Keyboard Parts and Use Techniques
  11. 1.11 Desktop Customization
  12. 1.12 File and Files Management using an operating system
  13. 1.13 Computer Internet Connection Options
  14. 1.14 Computer External Devices Management

2. Solve tasks using office suite

  1. 2.1 Meaning and Importance of Word Processing
  2. 2.2 Examples of Word Processors
  3. 2.3 Working with word documents
  4. 2.4 Enhancing productivity
  5. 2.5 Typing Text
  6. 2.6 Document editing (copy, cut, paste commands, spelling and Grammar check)
  7. 2.7 Document formatting
  8. 2.8 Graphical objects
  9. 2.9 Document Print setup
  10. 2.10 Word Document Printing
  11. 2.11 Meaning & Importance of electronic spreadsheets
  12. 2.12 Components of Spreadsheets
  13. 2.13 Application areas of spreadsheets
  14. 2.14 Using spreadsheet application
  15. 2.15 Data Manipulation
  16. 2.16 Worksheet printing
  17. 2.17 Electronic Presentations
  18. 2.18 Meaning and Importance of electronic presentations
  19. 2.19 Examples of Presentation Software
  20. 2.20 Using the electronic presentation application
  21. 2.21 Developing a presentation
  22. 2.22 Text
  23. 2.23 Charts
  24. 2.24 Graphical objects
  25. 2.25 Prepare outputs
  26. 2.26 Print presentations (slides and handouts)

3. Manage data and information

  1. 3.1 Meaning of Data and information
  2. 3.2 Importance and Uses of data and information
  3. 3.3 Types of internet services
  4. 3.4 Types of Internet Access Applications
  5. 3.5 Web browsing concepts
  6. 3.6 Web browsing
  7. 3.7 Web based information
  8. 3.8 Downloads Management
  9. 3.9 Performing Digital Data Backup (Online and Offline)
  10. 3.10 Emerging issues in internet

4. Perform online communication and collaboration

  1. 4.1 Netiquette principles
  2. 4.2 Communication concepts
  3. 4.3 Using email
  4. 4.4 Digital content copyright and licenses
  5. 4.5 Online collaboration tools
  6. 4.6 Preparation for online collaboration
  7. 4.7 Mobile collaboration

5. Apply cybersecurity skills

  1. 5.1 Data protection and privacy
  2. 5.2 Internet security threats
  3. 5.3 Computer threats and crimes
  4. 5.4 Cybersecurity control measures
  5. 5.5 Laws governing protection of ICT in Kenya

6. Perform online jobs

  1. 6.1 Introduction to online working
  2. 6.2 Types of online Jobs
  3. 6.3 Online job platforms
  4. 6.4 Online account and profile management
  5. 6.5 Identifying online jobs/job bidding
  6. 6.6 Online digital identity
  7. 6.7 Executing online tasks
  8. 6.8 Management of online payment accounts

7. Apply job entry techniques

  1. 7.1 Types of job opportunities
  2. 7.2 Resume/ curriculum vitae
  3. 7.3 Job application letter
  4. 7.4 Portfolio of Evidence
  5. 7.5 Interview skills
  6. 7.6 Generally knowledgeable in current affairs and technical area

Practise this unit

The practical 105 The assessment itself: tools, materials and the marks Step-by-step guide 105 PPE, each step, what good looks like, common mistakes

Revise this unit

Exam-style questions 98 Written to CDACC standard, with answers Test yourself 278 Multiple-choice, one at a time Practise questions 221 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 66 What the assessor asks, and how to answer out loud Worked calculations 44 Step-by-step maths with the common mistakes Quick cards 1,381 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 7 On site, what would you do? Workplace scenarios 140 Real site situations — what would you do? Turn this into income 84 Where this skill earns — what to charge, how to find clients

Other units in Module I