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Business Communication

Project Management · Level 6  ·  7 Chapters

Compiled by: Joan Cherono

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What Business Communication covers

Stakeholder updates, minutes and project reports all depend on the skills in Business Communication, Project Management Level 6. You manage communication channels under the standard operating procedures and apply the principles of effective communication. Written, non-verbal and oral forms are identified and used as the workplace requires. You respond to correspondence by the service charter, secure records and educate employees on confidentiality. On social media you source content, answer customers and report on engagement. Meetings are prepared with minute taking, and reports follow suitable forms and formats.

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Careers after Business Communication

This unit covers communication channels and principles, written, non-verbal and oral communication, the service charter, confidentiality, social media, meetings with minutes, and reports in project work.

  • Project management units of manufacturers in Thika - manage communication channels under standard operating procedures and apply the principles of effective communication when briefing stakeholders.
  • Agricultural development projects in Nyeri - educate colleagues on the confidentiality of information and secure records.
  • Community and events projects in Kakamega - use social media to reach audiences, source content and report on engagement.
  • Property development firms in Machakos - prepare minutes of project meetings and workplace reports for managers.
  • Project secretariats of regional bodies in Garissa - handle correspondence through the service charter and secure records physically.
  • Project monitoring offices of county programmes in Embu - answer letters under the service charter and trace records when asked for them.

Choose a project meeting you minuted or a report you wrote and be ready to walk through it.

Chapters

1
Administer Communication Channels
9 topics
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2
Implement types of communication
15 topics
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3
Implement service charter
4 topics
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4
Safeguard confidentiality of information
11 topics
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5
Coordinate communication on social media platforms
14 topics
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6
Prepare workplace meetings
7 topics
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7
Prepare workplace report
12 topics
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What Business Communication covers: 39 main topics in 7 chapters

1. Administer Communication Channels

  1. 1.1 Communication process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies
  9. 1.9 Record keeping

2. Implement types of communication

  1. 2.1 Written Communication
  2. 2.2 Non- Verbal
  3. 2.3 Oral Communication

3. Implement service charter

  1. 3.1 Introduction to service charter
  2. 3.2 Importance of service charter
  3. 3.3 Correspondence response
  4. 3.4 Retrieval of records

4. Safeguard confidentiality of information

  1. 4.1 Introduction to information confidentiality
  2. 4.2 Physical securing of records and correspondences
  3. 4.3 Monitoring of records and correspondence
  4. 4.4 Information security
  5. 4.5 Sensitization of employees on information confidentiality
  6. 4.6 Tracing of records and correspondences

5. Coordinate communication on social media platforms

  1. 5.1 Social media requirements
  2. 5.2 Social media policies and procedures
  3. 5.3 Social media platforms
  4. 5.4 Social media content sourcing
  5. 5.5 Customer interactions on social media
  6. 5.6 Social media accounts update
  7. 5.7 Adherence to legal and ethical practices
  8. 5.8 Social media monitoring tools
  9. 5.9 Social media engagements report implementation

6. Prepare workplace meetings

  1. 6.1 Introduction to minute taking
  2. 6.2 Types of meetings
  3. 6.3 Structure of meetings

7. Prepare workplace report

  1. 7.1 Introduction to report writing
  2. 7.2 Importance of reports
  3. 7.3 Forms and types of reports
  4. 7.4 Reports formats
  5. 7.5 Reports preparation

Revise this unit

Exam-style questions 98 Written to CDACC standard, with answers Test yourself 283 Multiple-choice, one at a time Practise questions 161 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 69 What the assessor asks, and how to answer out loud Worked calculations 22 Step-by-step maths with the common mistakes Quick cards 1,386 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 7 On site, what would you do? Workplace scenarios 100 Real site situations — what would you do? Turn this into income 72 Where this skill earns — what to charge, how to find clients

Other units in Module I