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Business Communication

Procurement Management · Level 5  ·  7 Chapters

Compiled by: Jane Chebet

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What Business Communication covers

Procurement officers spend much of the day writing, receiving and filing messages, and Business Communication in Procurement Management Level 5 builds that habit. Trainees administer communication channels, from the communication process and principles to barriers, information flow, organisational policies and record keeping. They implement written, non-verbal and oral communication, and a service charter that includes responding to correspondence and retrieving records. Confidentiality covers physical securing of records, monitoring, information security and tracing records. The unit also covers social media coordination, workplace meetings with minute taking, and workplace reports.

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Careers after Business Communication

This unit covers communication channels, written, non-verbal and oral communication, the service charter, confidentiality of records, social media, meetings with minutes, and workplace reports in procurement.

  • Procurement units of county governments in Nakuru - manage correspondence under the service charter, respond to suppliers' letters and retrieve records to meet customer expectations.
  • Supply chain departments of manufacturers in Thika - choose the right channel of communication, keep records and protect them through physical securing and information security.
  • Sales offices of suppliers in Mombasa - coordinate communication on social media platforms, source content and answer customers on the organisation's accounts.
  • Hospital procurement offices in Kisumu - take minutes at procurement meetings and prepare workplace reports in the agreed format.
  • Freelance report-writing services in Eldoret - write workplace reports for small firms in suitable forms and formats.

Bring one set of minutes you have taken or a short report you wrote to show your record keeping.

Chapters

1
Administer Communication Channels
9 topics
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2
Implement types of communication
15 topics
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3
Implement service charter
4 topics
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4
Safeguard confidentiality of information
11 topics
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5
Coordinate communication on social media platforms
14 topics
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6
Prepare workplace meetings
7 topics
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7
Prepare workplace report
12 topics
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What Business Communication covers: 39 main topics in 7 chapters

1. Administer Communication Channels

  1. 1.1 Communication process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies
  9. 1.9 Record keeping

2. Implement types of communication

  1. 2.1 Written Communication
  2. 2.2 Non- Verbal
  3. 2.3 Oral Communication

3. Implement service charter

  1. 3.1 Introduction to service charter
  2. 3.2 Importance of service charter
  3. 3.3 Correspondence response
  4. 3.4 Retrieval of records

4. Safeguard confidentiality of information

  1. 4.1 Introduction to information confidentiality
  2. 4.2 Physical securing of records and correspondences
  3. 4.3 Monitoring of records and correspondence
  4. 4.4 Information security
  5. 4.5 Sensitization of employees on information confidentiality
  6. 4.6 Tracing of records and correspondences

5. Coordinate communication on social media platforms

  1. 5.1 Social media requirements
  2. 5.2 Social media policies and procedures
  3. 5.3 Social media platforms
  4. 5.4 Social media content sourcing
  5. 5.5 Customer interactions on social media
  6. 5.6 Social media accounts update
  7. 5.7 Adherence to legal and ethical practices
  8. 5.8 Social media monitoring tools
  9. 5.9 Social media engagements report implementation

6. Prepare workplace meetings

  1. 6.1 Introduction to minute taking
  2. 6.2 Types of meetings
  3. 6.3 Structure of meetings

7. Prepare workplace report

  1. 7.1 Introduction to report writing
  2. 7.2 Importance of reports
  3. 7.3 Forms and types of reports
  4. 7.4 Reports formats
  5. 7.5 Reports preparation

Revise this unit

Exam-style questions 98 Written to CDACC standard, with answers Test yourself 283 Multiple-choice, one at a time Practise questions 161 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 69 What the assessor asks, and how to answer out loud Worked calculations 22 Step-by-step maths with the common mistakes Quick cards 1,386 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 7 On site, what would you do? Workplace scenarios 100 Real site situations — what would you do? Turn this into income 72 Where this skill earns — what to charge, how to find clients

Other units in Module III