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Work Ethics And Practices

Cooperative Management · Level 6  ·  6 Chapters

Compiled by: James Kamau

Can I download Work Ethics And Practices notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

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What Work Ethics And Practices covers

Level 6 learners in Cooperative Management take Work Ethics And Practices to build the conduct expected of a society officer. Self-management opens the unit: self-awareness, strengths and weaknesses, motivation and initiative, performance targets, and monitoring and evaluating them. Integrity, professionalism and the rules of the workplace make up the ethics outcome, while teamwork deals with team activities, performance, diversity and healthy relationships. Growth is the theme of the fourth outcome, with training resources, certifications and career recognition. Problem analysis, assumption testing and the problem-solving process lead to customer care: feedback methods, outreach programs and retention.

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Careers after Work Ethics And Practices

Employers in the cooperative sector look first at how a person behaves, and this unit gives that behaviour a structure. Its six outcomes run from self-management to customer care.

  • Dairy cooperative collection centres in Nakuru - you apply accountability, punctuality and professionalism where farmers deliver and are paid.
  • Cooperative banking counters in Thika - you practise assertiveness, handle customer concerns and run outreach programs that retain members.
  • Cooperative unions' head offices in Embu - you coordinate teams, mainstream gender and diversity, and keep workplace relationships healthy.
  • Human resource sections of cooperative unions in Kapenguria - you plan your own development through licences, certifications and on-the-job learning.
  • Marketing and member relations roles in Kericho - you build team relationships and use creative thinking and the problem-solving process to settle member complaints.

Note one real example of each habit as you practise it, so you can describe it at interview.

Chapters

1
Apply self-management skills
10 topics
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2
Promote Ethical Practices and Values
4 topics
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3
Promote Teamwork
24 topics
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4
Maintain professional and personal development
18 topics
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5
Apply Problem-solving skills
11 topics
Open chapter →
6
Promote Customer care
9 topics
Open chapter →
What Work Ethics And Practices covers: 38 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Formulating personal vision, mission, and goals
  2. 1.2 Self-esteem development
  3. 1.3 Emotional intelligence and coping with work stress
  4. 1.4 Assertiveness development
  5. 1.5 Accountability and responsibility
  6. 1.6 Time management, attendance and punctuality
  7. 1.7 Setting performance targets
  8. 1.8 Self-awareness
  9. 1.9 Motivation, initiative and proactivity
  10. 1.10 Monitor and evaluate performance target

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Organizational codes of conduct
  3. 2.3 Industry policies and procedures
  4. 2.4 Professionalism

3. Promote Teamwork

  1. 3.1 Teams
  2. 3.2 Determination of team roles and objectives
  3. 3.3 Team activities
  4. 3.4 Team performance and evaluation
  5. 3.5 Conflicts and conflict resolution
  6. 3.6 Gender and diversity mainstreaming
  7. 3.7 Healthy workplace relationships
  8. 3.8 Adaptability and flexibility

4. Maintain professional and personal development

  1. 4.1 Personal growth and development
  2. 4.2 Training Resources
  3. 4.3 Licenses and certifications for professional growth and development
  4. 4.4 Recognition in career advancement
  5. 4.5 Work-life balance
  6. 4.6 Dynamism and on-the-job learning

5. Apply Problem-solving skills

  1. 5.1 Creative, innovative and practical solutions
  2. 5.2 Independence and initiative in problem identification and solving
  3. 5.3 Problem-solving process
  4. 5.4 Methods of solving problems
  5. 5.5 Problem analysis and assumption testing

6. Promote Customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Customer feedback methods
  3. 6.3 Resolving customer concerns
  4. 6.4 Customer outreach programs
  5. 6.5 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 234 Multiple-choice, one at a time Practise questions 160 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 55 What the assessor asks, and how to answer out loud Worked calculations 28 Step-by-step maths with the common mistakes Quick cards 1,178 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 100 Real site situations — what would you do? Turn this into income 60 Where this skill earns — what to charge, how to find clients

Other units in Module I