Departments › Cooperative Management › Module I › Work Ethics And Practices

Work Ethics And Practices

Cooperative Management · Level 5  ·  6 Chapters

Compiled by: Mary Jemutai

Can I download Work Ethics And Practices notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

▣

What Work Ethics And Practices covers

Work Ethics And Practices in Cooperative Management Level 5 begins with the person. Personal vision, mission and goals, self-esteem, emotional intelligence, coping with work stress, assertiveness, accountability, time management, attendance and punctuality. Ethical practice then covers integrity, organizational codes of conduct, industry policies and procedures, and professionalism. Teams are formed, given roles and objectives, evaluated and kept healthy through conflict resolution, gender and diversity mainstreaming and adaptability. Professional development covers personal growth, training resources, licences and certifications, work-life balance and on-the-job learning. Problem solving and customer care, from identifying needs to retention, close the unit.

■

Careers after Work Ethics And Practices

Cooperative societies run on trust between members and staff, and this unit prepares you to be dependable in that setting. It covers self-management, ethical practice, teamwork, professional development, problem solving and customer care.

  • Savings and credit society offices in Nyeri - you keep to codes of conduct and show integrity when handling member accounts and information.
  • Member service desks in farmers' cooperative societies in Machakos - you identify member needs, resolve concerns and gather feedback so that members stay.
  • Cooperative society management committees in Kakamega - you work in a team with defined roles, evaluate team performance and settle conflicts.
  • County cooperative development offices in Kitale - you set personal goals, manage time and performance targets, and keep to industry policies and procedures.
  • Cooperative training colleges in Kisumu - you use training resources, pursue licences and certifications, and apply a problem-solving process when a task goes wrong.

Bring an example of a team conflict or a member complaint you handled to your first interview.

Chapters

1
Apply self-management skills
10 topics
Open chapter →
2
Promote Ethical Practices and Values
4 topics
Open chapter →
3
Promote Teamwork
24 topics
Open chapter →
4
Maintain professional and personal development
18 topics
Open chapter →
5
Apply Problem-solving skills
11 topics
Open chapter →
6
Promote Customer care
9 topics
Open chapter →
What Work Ethics And Practices covers: 38 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Formulating personal vision, mission, and goals
  2. 1.2 Self-esteem development
  3. 1.3 Emotional intelligence and coping with work stress
  4. 1.4 Assertiveness development
  5. 1.5 Accountability and responsibility
  6. 1.6 Time management, attendance and punctuality
  7. 1.7 Setting performance targets
  8. 1.8 Self-awareness
  9. 1.9 Motivation, initiative and proactivity
  10. 1.10 Monitor and evaluate performance target

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Organizational codes of conduct
  3. 2.3 Industry policies and procedures
  4. 2.4 Professionalism

3. Promote Teamwork

  1. 3.1 Teams
  2. 3.2 Determination of team roles and objectives
  3. 3.3 Team activities
  4. 3.4 Team performance and evaluation
  5. 3.5 Conflicts and conflict resolution
  6. 3.6 Gender and diversity mainstreaming
  7. 3.7 Healthy workplace relationships
  8. 3.8 Adaptability and flexibility

4. Maintain professional and personal development

  1. 4.1 Personal growth and development
  2. 4.2 Training Resources
  3. 4.3 Licenses and certifications for professional growth and development
  4. 4.4 Recognition in career advancement
  5. 4.5 Work-life balance
  6. 4.6 Dynamism and on-the-job learning

5. Apply Problem-solving skills

  1. 5.1 Creative, innovative and practical solutions
  2. 5.2 Independence and initiative in problem identification and solving
  3. 5.3 Problem-solving process
  4. 5.4 Methods of solving problems
  5. 5.5 Problem analysis and assumption testing

6. Promote Customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Customer feedback methods
  3. 6.3 Resolving customer concerns
  4. 6.4 Customer outreach programs
  5. 6.5 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 234 Multiple-choice, one at a time Practise questions 160 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 55 What the assessor asks, and how to answer out loud Worked calculations 28 Step-by-step maths with the common mistakes Quick cards 1,178 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 100 Real site situations — what would you do? Turn this into income 60 Where this skill earns — what to charge, how to find clients

Other units in Module I