Ict Skills

Office Administration · Level 5  ·  17 Chapters

What this unit covers

In this unit, you will be able to confidently select and operate the right computer devices and software tailored to your workplace needs, manage files and internet connections efficiently, and navigate digital communication tools like email and social media responsibly. By mastering these essential ICT skills, you’ll be empowered to handle everyday tasks smoothly and contribute effectively in any modern work environment. Your growing expertise will open doors to new opportunities and help you stay connected and productive in the digital world.

Where this takes you

In today's Kenya, ICT skills are the backbone of almost every workplace, from bustling jua kali workshops to large corporate offices. Mastering these skills opens doors to diverse career paths and empowers you to work efficiently, whether you are employed or running your own business.

  • In the jua kali sector, knowing which computer devices and software to use helps artisans manage orders, keep financial records, and market their products online, boosting income and customer reach.
  • County governments rely on ICT to manage public services; skills like file management and internet connectivity are essential for roles in administrative offices and public works departments.
  • Companies like KenGen and KTDA use specialized software and hardware to monitor operations and communicate; your ability to handle these tools can land you a job in energy or agribusiness sectors.
  • The matatu industry increasingly uses digital platforms for fleet management and customer communication, where ICT competence improves efficiency and service delivery.
  • In hospitality, from hotels to restaurants, managing bookings, social media marketing, and customer data securely requires strong ICT skills.
  • Self-employment opportunities abound: you can start a cybercafé, offer computer repair services, or become a social media manager for local businesses, all of which depend on solid ICT knowledge.

By mastering these ICT skills, you are not just learning to use a computer—you are equipping yourself with the tools to thrive in Kenya’s dynamic job market and to innovate your own path to success. Your future is bright, and technology is your gateway!

Chapters

1
Operate computer devices
48 topics
✓ Notes Ready
2
Solve tasks using Office suite
99 topics
✓ Notes Ready
3
Manage Data and Information
39 topics
✓ Notes Ready
4
Perform online communication and collaboration
30 topics
✓ Notes Ready
5
Apply cyber security skills
26 topics
✓ Notes Ready
6
Perform Online jobs
24 topics
✓ Notes Ready
7
Apply job entry techniques
34 topics
✓ Notes Ready
8
To explore modern information and communication technology
13 topics
✓ Notes Ready
9
Apply computer software skills
18 topics
✓ Notes Ready
10
Apply online skills
26 topics
✓ Notes Ready
11
Apply word processing skills
16 topics
✓ Notes Ready
12
Apply presentation skills
21 topics
✓ Notes Ready
13
Apply spreadsheet manipulation skills
20 topics
✓ Notes Ready
14
Apply Accounting Software skills
16 topics
✓ Notes Ready
15
Apply Database Management Software
18 topics
✓ Notes Ready
16
Apply desktop publishing skills
27 topics
✓ Notes Ready
17
Apply basic computer networking skills
15 topics
✓ Notes Ready

Practise this unit

The practical 118 The assessment itself — tools, materials and the marks Step-by-step guide 118 PPE, each step, what good looks like, common mistakes

Revise this unit

Exam-style questions 238 Written to CDACC standard, with answers Test yourself 519 Multiple-choice, one at a time Practise questions 378 Quick recall — check you know the facts
3 more for this unit

Beyond the syllabus

Decision simulator 13 On site, what would you do? Workplace scenarios 220 Real site situations — what would you do? Turn this into income 156 Where this skill earns — what to charge, how to find clients