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Communication Skills

Cyber Security · Level 5  ·  5 Chapters

Compiled by: Elijah Kiprono

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

Work through communication channels, written skills, non-verbal skills, oral skills and group discussion in Communication Skills for Cyber Security Level 5. Channels cover the communication process, principles of effective communication, barriers and the flow of information. Written communication looks at types and elements of communication and what an organization requires. Non-verbal skills include gestures, body posture and the workplace dressing code. Oral skills cover pathways, questioning, etiquette and active listening. Group discussion adds rapport, action plans, turn-taking, conflict resolution and team-work.

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Careers after Communication Skills

People in ICT and security roles must explain technical matters to users and colleagues who are not technical, and this unit trains that skill across all five of its outcomes.

  • ICT help desks in Nairobi - you choose a suitable channel, ask effective questions and use active listening when a user reports a problem.
  • Managed IT service firms in Mombasa - you produce written communication that follows the organization's requirements for written communication.
  • Security operations teams in Nakuru - you join group discussions, agree action plans and use turn-taking and conflict resolution techniques.
  • Consultancies serving clients in Kisumu - body language, posture and workplace dressing code affect how clients receive your advice.
  • Freelance IT support in Eldoret - you build rapport and use oral communication pathways to deal directly with customers.

Each of these roles draws on a different outcome of the unit, so the range of skills matters as much as any one of them.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
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5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module I