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Work Ethics And Practices

Electronics Engineering · Level 6  ·  6 Chapters

Compiled by: Julius Mwangi

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What Work Ethics And Practices covers

Six outcomes make up Electronics Engineering Level 6 unit Work Ethics And Practices, running from managing yourself to caring for customers. Self-management covers self-awareness, a personal vision, mission and goals, a healthy lifestyle, coping with work stress, self-esteem, positive self-image and the setting and monitoring of performance targets. Ethics brings in integrity, core values, patriotism and the codes of conduct and industry policies of the workplace. Teamwork runs from types of team and team building to gender and diversity mainstreaming, healthy workplace relationships, adaptability, coaching and mentoring. Professional development looks at career advancement, assessing training needs and pursuing licences and certifications. Problem solving and decision making come next, and customer care finishes with feedback methods, resolving concerns, outreach and retention.

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Careers after Work Ethics And Practices

A technician's conduct shapes how clients and colleagues treat the work, and this unit covers six areas of it: self-management, ethics, teamwork, professional development, problem solving and customer care.

  • Telecom equipment service teams in Bungoma - set and monitor performance targets, manage time and cope with work stress. You earn a monthly salary.
  • Public sector maintenance departments in Busia - follow codes of conduct and industry policies, with integrity and patriotism. You are employed on a public sector salary.
  • Mixed project teams on installation jobs in Homa Bay - work across gender and diversity, build healthy relationships, and coach and mentor newer colleagues. You are paid per project or monthly.
  • Technical college workshops in Lodwar - assess training needs and pursue licences and certifications to advance a career. You work as a technician or instructor's assistant on a salary.
  • Appliance service centres in Isiolo - apply a problem-solving process and handle customer feedback, concerns and retention. You are employed as a service technician.

Prepare one example from each of the six areas to describe at interview.

Chapters

1
Apply self-management skills
12 topics
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2
Promote Ethical Practices and Values
6 topics
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3
Promote Teamwork
13 topics
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4
Maintain professional and personal development
10 topics
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5
Apply problem solving skills
5 topics
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6
Promote customer care
6 topics
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What Work Ethics And Practices covers: 50 main topics in 6 chapters

1. Apply self-management skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission, and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenges
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote Teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Benefits of teamwork
  5. 3.5 Qualities of a team player Leading a team
  6. 3.6 Team performance and evaluation
  7. 3.7 Conflicts and conflict resolution
  8. 3.8 Gender and diversity mainstreaming
  9. 3.9 Developing Healthy workplace relationships
  10. 3.10 Adaptability and flexibility
  11. 3.11 Coaching and mentoring skills

4. Maintain professional and personal development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply problem solving skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote customer care

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 238 Multiple-choice, one at a time Practise questions 118 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 57 What the assessor asks, and how to answer out loud Worked calculations 20 Step-by-step maths with the common mistakes Quick cards 1,188 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 61 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients

Other units in Module IV