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Communication Skills

Electronics Engineering · Level 6  ·  5 Chapters

Compiled by: Winnie Cherono

Can I download Communication Skills notes as a PDF?

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What Communication Skills covers

In Communication Skills, Electronics Engineering Level 6 learners practise talking to clients, writing job notes and joining team discussions. The unit starts with channels: the communication process, principles of effective communication, barriers and sources of information. Written communication covers types of written messages, their elements and organization requirements. Non-verbal skills include gestures, posture and the dress code of the workplace. Oral communication practises questioning, etiquette and active listening. Group discussion ends the unit, with rapport, resolving issues, action plans, group organization techniques, turn-taking, conflict resolution and team-work.

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Careers after Communication Skills

Electronics Engineering Level 6 graduates meet clients, write up work and join teams, and this unit covers the communication skills behind each.

  • Radio and broadcasting equipment workshops in Meru - pick the right channel for each message and spot the barriers that distort it along the way. You work as a technician on a salary.
  • Installation firms' project offices in Bungoma - write letters and reports in the format the organisation requires. You are employed as a technician or assistant.
  • Electronic security installers in Malindi - meet clients with suitable posture, gestures and dress code. You earn a salary or are paid per installation.
  • Team meetings in manufacturing plants in Kajiado - build rapport, take turns, agree action plans and resolve conflict. You work in a plant team on a wage.

Keep one letter you wrote and one disagreement you helped settle as your examples for interviews.

Chapters

1
Apply communication channels
8 topics
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2
Apply written communication skills
3 topics
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3
Apply non-verbal skills
3 topics
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4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
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What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III