Departments › Electronics Engineering › Module III › Communication Skills

Communication Skills

Electronics Engineering · Level 5  ·  5 Chapters

Compiled by: Beatrice Chepkorir

Can I download Communication Skills notes as a PDF?

Yes. The notes download as a PDF too: every chapter has a Download PDF button above its notes. Sign in and click it. Each download comes from your plan's monthly allowance or from credits. To read before you sign in, the first topic of every chapter opens to anyone, and a Profplanet plan opens the remaining topics.

▣

What Communication Skills covers

Clear communication keeps electronics jobs on track, and Communication Skills in Electronics Engineering Level 5 covers how to speak, write and listen. You begin with the communication process, principles, channels, barriers, patterns of information flow and organizational policies. Written communication follows, with its types, elements and organizational requirements. Non-verbal skills cover body language, posture and the workplace dress code. Oral communication looks at oral pathways, effective questioning, workplace etiquette and active listening. The last outcome is group discussion: building rapport, action plans, turn-taking, conflict resolution and teamwork.

■

Careers after Communication Skills

Clear speaking, writing and listening matter in every electronics workplace, and this unit shows you how to apply them on the job.

  • Customer desks at repair shops in Thika - You ask effective questions, listen actively and follow workplace etiquette so you understand the fault a customer describes.
  • Site teams of installation contractors in Kericho - You build rapport, take turns in discussion, agree action plans and resolve disagreements within the team.
  • Technical sales counters in Nakuru - You write clear quotations and notes, and your body language and dress show the customer you are professional.
  • Supervisors' offices in factories in Ruiru - You select the right channel for each message, deal with communication barriers and follow organizational policies on how information flows.
  • Self-employed technicians in Kisii - You deal directly with clients, explaining the work in plain words and confirming agreements in writing.

Choosing the right channel for each message is a skill that applies from the workshop to the site office.

Chapters

1
Apply communication channels
8 topics
Open chapter →
2
Apply written communication skills
3 topics
Open chapter →
3
Apply non-verbal skills
3 topics
Open chapter →
4
Apply oral communication skills
4 topics
Open chapter →
5
Apply group discussion skills
7 topics
Open chapter →
What Communication Skills covers: 25 main topics in 5 chapters

1. Apply communication channels

  1. 1.1 Communication Process
  2. 1.2 Principles of effective communication
  3. 1.3 Channels/medium/modes of communication
  4. 1.4 Factors to consider when selecting a channel of communication
  5. 1.5 Barriers to effective communication
  6. 1.6 Flow/patterns of communication
  7. 1.7 Sources of information
  8. 1.8 Organizational policies

2. Apply written communication skills

  1. 2.1 Types of written communication
  2. 2.2 Elements of communication
  3. 2.3 Organization requirements for written communication

3. Apply non-verbal skills

  1. 3.1 Utilize body language and gestures
  2. 3.2 Apply body posture
  3. 3.3 Apply workplace dressing code

4. Apply oral communication skills

  1. 4.1 Types of oral communication pathways
  2. 4.2 Effective questioning techniques
  3. 4.3 Workplace etiquette
  4. 4.4 Active listening

5. Apply group discussion skills

  1. 5.1 Establishing rapport
  2. 5.2 Facilitating resolution of issues
  3. 5.3 Developing action plans
  4. 5.4 Group organization techniques
  5. 5.5 Turn-taking techniques
  6. 5.6 Conflict resolution techniques
  7. 5.7 Team-work

Revise this unit

Exam-style questions 70 Written to CDACC standard, with answers Test yourself 158 Multiple-choice, one at a time Practise questions 132 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 37 What the assessor asks, and how to answer out loud Worked calculations 14 Step-by-step maths with the common mistakes Quick cards 790 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 4 On site, what would you do? Workplace scenarios 80 Real site situations — what would you do? Turn this into income 48 Where this skill earns — what to charge, how to find clients

Other units in Module III