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Work Ethics And Practices

Agricultural Engineering · Level 6  ·  6 Chapters

Compiled by: Mary Jemutai

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What Work Ethics And Practices covers

Integrity, teamwork and customer care come together in Work Ethics and Practices for Agricultural Engineering Level 6. The unit covers ethical practice first: core values, ethics and beliefs, patriotism, professionalism and organisational codes of conduct. Teamwork follows, with types of teams, team building, individual responsibilities, team performance, conflict resolution and gender and diversity mainstreaming. Self-management supplies the personal side, including self-awareness, emotional intelligence, coping with stress and time management. Professional development looks at career advancement, assessing training needs and licences, while problem solving examines the causes of problems, decision making and creative thinking. Customer care closes the unit with customer needs, feedback, outreach and retention.

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Careers after Work Ethics And Practices

Agricultural engineering employers value people who are honest, reliable and good with clients, and this unit builds those qualities for work beyond the workshop bench. - Borehole and water supply contractors in Garissa - you work in a crew with assigned duties and handle customer concerns on installations. - Dairy cooperative machinery sections in Kiambu - you apply organisational policies and a code of conduct when you look after shared equipment for members. - Technical trainers and attachment hosts in Homa Bay - you coach and mentor learners, and your own training and certification record is the example you set. - Self-employed pump installer in Voi - you set performance targets, manage priorities, solve problems step by step and keep customers through outreach and feedback. Problem solving and decision making apply in every one of these roles, whether the fault is a failed pump, a late delivery or a disagreement between two colleagues on site.

Chapters

1
Apply Self-Management Skills
12 topics
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2
Promote Ethical Practices and Values
6 topics
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3
Promote Teamwork
13 topics
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4
Maintain Professional and Personal Development
10 topics
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5
Apply Problem-Solving Skills
5 topics
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6
Promote Customer Care
6 topics
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What Work Ethics And Practices covers: 50 main topics in 6 chapters

1. Apply Self-Management Skills

  1. 1.1 Self-awareness
  2. 1.2 Formulating personal vision, mission, and goals
  3. 1.3 Healthy lifestyle practices
  4. 1.4 Strategies for overcoming work challenges
  5. 1.5 Emotional intelligence
  6. 1.6 Coping with Work Stress
  7. 1.7 Assertiveness versus aggressiveness and passiveness
  8. 1.8 Developing and maintaining high self-esteem
  9. 1.9 Developing and maintaining positive self-image
  10. 1.10 Time management
  11. 1.11 Setting performance targets
  12. 1.12 Monitoring and evaluating performance targets

2. Promote Ethical Practices and Values

  1. 2.1 Integrity
  2. 2.2 Core Values, ethics and beliefs
  3. 2.3 Patriotism
  4. 2.4 Professionalism
  5. 2.5 Organizational codes of conduct
  6. 2.6 Industry policies and procedures

3. Promote Teamwork

  1. 3.1 Types of teams
  2. 3.2 Team building
  3. 3.3 Individual responsibilities in a team
  4. 3.4 Benefits of teamwork
  5. 3.5 Qualities of a team player Leading a team
  6. 3.6 Team performance and evaluation
  7. 3.7 Conflicts and conflict resolution
  8. 3.8 Gender and diversity mainstreaming
  9. 3.9 Developing Healthy workplace relationships
  10. 3.10 Adaptability and flexibility
  11. 3.11 Coaching and mentoring skills

4. Maintain Professional and Personal Development

  1. 4.1 Personal vs professional development and growth
  2. 4.2 Avenues for professional growth
  3. 4.3 Recognizing career advancement
  4. 4.4 Training and career opportunities
  5. 4.5 Assessing training needs
  6. 4.6 Mobilizing training resources
  7. 4.7 Licenses and certifications for professional growth and development
  8. 4.8 Pursuing personal and organizational goals
  9. 4.9 Managing work priorities and commitments
  10. 4.10 Dynamism and on-the-job learning

5. Apply Problem-Solving Skills

  1. 5.1 Causes of problems
  2. 5.2 Methods of solving problems
  3. 5.3 Problem-solving process
  4. 5.4 Decision making
  5. 5.5 Creative thinking and critical thinking process in development of innovative and practical solutions

6. Promote Customer Care

  1. 6.1 Identifying customer needs
  2. 6.2 Qualities of good customer service
  3. 6.3 Customer feedback methods
  4. 6.4 Resolving customer concerns
  5. 6.5 Customer outreach programs
  6. 6.6 Customer retention

Revise this unit

Exam-style questions 84 Written to CDACC standard, with answers Test yourself 238 Multiple-choice, one at a time Practise questions 118 Quick recall — check you know the facts
3 more for this unit
Oral exam preparation 57 What the assessor asks, and how to answer out loud Worked calculations 20 Step-by-step maths with the common mistakes Quick cards 1,188 Myth busters, skill tips and scenarios

Beyond the syllabus

Decision simulator 6 On site, what would you do? Workplace scenarios 61 Real site situations — what would you do? Turn this into income 24 Where this skill earns — what to charge, how to find clients

Other units in Module II