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Departments
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Catering and Accommodation Management
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Module III
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Work Ethics and Practices
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Ch 6: Promote Customer care.
Catering and Accommodation Management · Level 6
Work Ethics and Practices
Chapter 6: Promote Customer care.
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6.1 Identifying customer needs
6.2 Qualities of good customer service
6.3 Customer feedback methods
6.4 Resolving customer concerns
6.5 Customer outreach programs
6.6 Customer retention
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