At the start of this chapter we promised you would be able to:

• Correctly handle communication processes by following the channels set out in your organisation’s human resource manual.
• Apply the principles of effective communication according to your workplace’s policies.
• Manage communication channels in line with your organisation’s policy.
• Select key factors that help make communication effective in your workplace.
• Identify common barriers to effective communication and know how to address them.
• Recognize different patterns of communication as used in your organisation.
• Identify reliable sources of information following your organisation’s guidelines.
• Understand and apply your organisation’s policies, including those highlighted in bold or italics.
• Keep accurate records by following the human resource manual and organisational policies.

Tick each one you can genuinely do.

So, are you there yet?

You're competent when you can confidently do 50% or more of what this chapter promised.

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