Counseling  ·  Level 6
Workplace Counselling
Chapter 3: Carry out workplace counselling
📚 0 Topics

Chapter Practical Activities

Practical 1: Conduct Initial Client Interview for Workplace Counselling

Counseling · Level 6
Workplace Counselling
PRACTICAL ASSESSMENT
TIME: 4 HOURS
⬇ PDFCandidate Instructions (Candidate Tool)

Type: Individual

INSTRUCTIONS TO CANDIDATE:
1.  You are required to perform the following task:
i.  Conduct an initial client interview to identify counselling needs according to workplace counselling standards within a 45-minute session.
2.  You have been provided with the following resources for the practical task:
Tools & EquipmentMaterials
Pens (blue or red)Soft tissues
Writing padsCounselling forms: Client intake form, Consent form, Referral form
Assessment tools: Beck Depression Inventory (BDI), GAD-7 (Generalized Anxiety Disorder Inventory)
⬇ PDFResources Required (Cutting List)
S/NItemQuantity
1Soft tissues1 box per Candidate
2Seats3 seats per Candidate
3Working wall clock1 per counselling venue
4Small size coffee table1 per Candidate
5Waste paper bucket1 per Candidate
6Access to drinking water with cups1 dispenser per room with 3 cups per Candidate
7Counselling venue1 per Candidate
8Counselling forms: Client intake form, Consent form, Referral form1 set per Candidate
9Assessment tools: Beck Depression Inventory (BDI), GAD-7 (Generalized Anxiety Disorder Inventory)1 set per Candidate
10Pens (blue or red)1 per Candidate
11Writing pads1 per Candidate
12Client (role player)1 per Candidate
⬇ PDFAssessor Guide
Items to be EvaluatedMarks AvailableMarks ObtainedComments
TASK 1: Prepare Counselling Environment and Orient Client
Arranged 3 chairs correctly together (2 feet apart) with a small coffee table
(Award 1 mark if chairs and table arranged appropriately, 0 if not)
1
Provided soft tissues, drinking water, waste paper bucket, and visible wall clock
(Award 1 mark if all items present and accessible, 0 if missing)
1
Greeted client appropriately and oriented them to counselling services
(Award 1 mark if client was greeted and oriented respectfully, 0 if not)
1
Allowed client to choose seat and invited client to self-introduce
(Award 1 mark if client given choice and self-introduction encouraged, 0 if not)
1
Portrayed appropriate body language and used suitable tone of voice throughout
(Award 1 mark if body language and tone appropriate, 0 if inappropriate)
1
Identified and prepared relevant counselling forms and assessment tools
(Award 2 marks if Beck Depression Inventory and GAD-7 forms identified and ready, 0 if not)
2
Negotiated counselling contract covering process, confidentiality, session length, fees, cancellation policy, referral and risks
(Award 3 marks if at least 3 aspects covered, 0 if less)
3
Obtained client's bio-data including age, gender, occupation, contacts, education, family and medical history
(Award 2 marks if all data obtained, 0 if incomplete)
2
Sub-Total12
TASK 2: Conduct Initial Interview and Identify Counselling Needs
Identified at least 2 presenting issues from client (e.g., work stress, emotional exhaustion)
(Award 2 marks if 2 presenting issues identified, 0 if less)
2
Asked relevant open-ended, probing and clarifying questions
(Award 2 marks if questioning techniques used appropriately, 0 if not)
2
Identified at least 2 underlying issues contributing to presenting problems
(Award 2 marks if 2 underlying issues identified, 0 if less)
2
Developed 1 client goal and 1 counsellor goal for counselling process
(Award 2 marks if both goals developed, 0 if not)
2
Applied relevant counselling theories such as Cognitive Behavioural Therapy (CBT)
(Award 2 marks if theory applied and explained, 0 if not)
2
Used counselling skills: SOLER, active listening, paraphrasing, summarizing, empathy, unconditional positive regard
(Award 3 marks if at least 3 skills demonstrated, 0 if less)
3
Administered assessment tools appropriately (BDI and/or GAD-7) and explained their use to client
(Award 4 marks if tools administered correctly, 0 if not)
4
Applied relevant counselling techniques such as disputing irrational thoughts, assigning homework, or psychoeducation
(Award 3 marks if at least 2 techniques applied, 0 if not)
3
Sub-Total20
TASK 3: Evaluate Counselling Session
Obtained client feedback on working relationship, feeling supported, and willingness to continue
(Award 1 mark each for any 2 feedback points given, 0 if none)
2
Identified 2 areas of strength in counselling session
(Award 1 mark each for 2 strengths identified, 0 if none)
2
Identified 2 areas needing improvement
(Award 1 mark each for 2 areas needing improvement, 0 if none)
2
Sub-Total6
TASK 4: Terminate Counselling Session
Terminated session gradually and professionally
(Award 1 mark if termination done gradually, 0 if abrupt)
1
Highlighted key issues discussed during session
(Award 1 mark if key issues summarized, 0 if not)
1
Booked client for next session or conducted appropriate referral with completed referral form
(Award 2 marks if next session booked or referral done with form, 0 if not)
2
Sub-Total4
PRODUCT CHECKLIST
Completed client intake form accurately with all required bio-data
(Award 2 marks if form complete and accurate, 0 if incomplete)
2
Filled consent form properly with client's signature
(Award 1 mark if consent form properly filled, 0 if not)
1
If referral made, referral form filled accurately and completely
(Award 2 marks if referral form complete, 0 if not or not applicable)
2
Assessment tools (BDI, GAD-7) completed correctly with scoring and interpretation notes
(Award 3 marks if tools completed accurately, 0 if not)
3
Sub-Total8
GRAND TOTAL50
ASSESSMENT OUTCOME:   ☐ Competent    ☐ Not Yet Competent (competent if at least 50%)

Practical 2: Establish a private and comfortable counselling environment for workplace counselling

Counseling · Level 6
Workplace Counselling
PRACTICAL ASSESSMENT
TIME: 3 HOURS
⬇ PDFCandidate Instructions (Candidate Tool)

Type: Individual

INSTRUCTIONS TO CANDIDATE:
1.  You are required to perform the following task:
i.  Prepare and organize a private counselling room with 3 seats arranged two feet apart, a small coffee table (60cm x 40cm), and all necessary materials for a workplace counselling session.
2.  You have been provided with the following resources for the practical task:
Tools & EquipmentMaterials
PensSoft tissues
Writing padSeats/chairs
Small coffee table
Wall clock
Waste paper basket
Drinking water dispenser with cups
Counselling forms
Assessment tools
⬇ PDFResources Required (Cutting List)
S/NItemQuantity
1Soft tissues1 box per Candidate
2Seats/chairs3 seats per Candidate
3Small coffee table (60cm x 40cm)1 per Candidate
4Wall clock1 per counselling room
5Waste paper basket1 per Candidate
6Drinking water dispenser with 3 cups1 dispenser per counselling room
7Counselling venue (private room)1 per Candidate
8Counselling forms: Client intake form, Consent form, Referral form1 set per Candidate
9Assessment tools: Beck Depression Inventory (BDI), GAD-7 (Generalized Anxiety Disorder Inventory)1 set per Candidate
10Pens (blue or red)1 per Candidate
11Writing pad1 per Candidate
12Client (role player)1 per Candidate
⬇ PDFAssessor Guide
Items to be EvaluatedMarks AvailableMarks ObtainedComments
TASK 1: Prepare Counselling Environment
Candidate wears appropriate professional attire and uses PPE if required
(Award 1 mark if appropriate attire and PPE used, 0 if not)
1
Arranged 3 chairs/seats correctly at approximately 2 feet apart
(Award 2 marks if arrangement is correct, 0 if not)
2
Placed small coffee table (60cm x 40cm) appropriately between seats
(Award 1 mark if coffee table is placed correctly, 0 if not)
1
Provided box of soft tissues visibly on the table
(Award 1 mark if tissues provided, 0 if not)
1
Ensured availability of drinking water dispenser with at least 3 cups
(Award 1 mark if water and cups are accessible, 0 if not)
1
Placed waste paper basket within reach of counselling area
(Award 1 mark if wastepaper basket is correctly placed, 0 if not)
1
Wall clock visible and functioning within the counselling venue
(Award 1 mark if wall clock is present and visible, 0 if not)
1
Displayed counselling forms and assessment tools ready for use
(Award 2 marks if all forms and tools are available and organized, 0 if incomplete)
2
Welcomed client appropriately using professional tone and body language
(Award 2 marks if greeting is appropriate and client oriented, 0 if not)
2
Invited client to choose seating and self-introduce
(Award 1 mark if client invited and allowed to choose seat, 0 if not)
1
Sub-Total13
PRODUCT CHECKLIST
Counselling environment arranged with 3 chairs spaced about 2 feet apart, small coffee table (60cm x 40cm), tissues, water dispenser with cups, waste paper basket, and wall clock all correctly positioned
(Award 7 marks if all items are correctly arranged as per dimensions and standards, 0 if not)
7
Sub-Total7
GRAND TOTAL20
ASSESSMENT OUTCOME:   ☐ Competent    ☐ Not Yet Competent (competent if at least 50%)
🔒

Free: practical guides, quick cards, workplace scenarios and more.

Create a free account
🔒Apply active listening techniques during a workplace counselling sessionPractical 3
🔒Conduct workplace counselling session using open and closed questioning techniquesPractical 4
🔒Identify workplace issues and concerns for counselling interventionPractical 5
🔒Develop a Workplace Counselling Plan for Addressing Employee StressPractical 6
🔒Implement workplace counselling strategies for managing employee stressPractical 7
🔒Manage Confidentiality and Ethical Considerations in Workplace CounsellingPractical 8
🔒Evaluate counselling outcomes and document workplace counselling resultsPractical 9
🔒Provide referrals and follow-up plans in workplace counsellingPractical 10