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Intermediate Foreign Language Skills
Chapter 3: Conduct negotiations at a functional level in a foreign language
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⚑ What you will be able to do

By the end of this chapter, you will be able to:

  • Provide helpful advice in a foreign language when faced with requests, unexpected situations, or problems, following workplace procedures.
  • Recognize when you need support and confidently ask for help from others to handle challenges better.
  • Identify important facts and possible solutions, and encourage open communication with the right people.
  • Clearly explain problems and their causes in a way that others can understand.
  • Respond to conflicts and complaints thoughtfully, respecting social and cultural differences.
  • Express apologies and show regret appropriately according to workplace expectations.

These skills will help you communicate effectively and professionally in real work situations, making you a valuable team member in any international environment.

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Am I competent?

At the start of this chapter we promised you would be able to:

  • Provide helpful advice in a foreign language when faced with requests, unexpected situations, or problems, following workplace procedures.
  • Recognize when you need support and confidently ask for help from others to handle challenges better.
  • Identify important facts and possible solutions, and encourage open communication with the right people.
  • Clearly explain problems and their causes in a way that others can understand.
  • Respond to conflicts and complaints thoughtfully, respecting social and cultural differences.
  • Express apologies and show regret appropriately according to workplace expectations.

Tick each one you can genuinely do.

So, are you there yet?

You're competent when you can confidently do 50% or more of what this chapter promised.

Sign in to record how you're doing.

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